Help
Answers to the most common questions about Tanko. Can’t find yours? Write to us.
Contact us
In the app: Settings › Contact us, where we answer you. Or by email: pams.factory@gmail.com.
Frequently asked questions
Tanko does not find my position
Allow the location for Tanko in the settings of your phone (“while using the app” is enough) and check that the location of the phone is on. You can also search from home or from another saved place.
Why is there no price at a station?
Either its country does not publish prices (Tanko then shows the stations only), or the station has not declared a price recently: a price older than 10 days is shown, but never ranked as the cheapest.
How is “the cheapest” chosen?
Among the stations that sell your fuel within the distance you chose (Settings › Radius of the cheapest), Tanko takes the lowest price updated in the last 10 days, and tells you what you save on a full tank compared with the nearest station.
Can I choose my navigation app?
Yes, in Settings › Navigation app: Google Maps, Waze, Apple Maps or another app. Tanko can also ask each time.
I don’t receive my price alerts
Allow the notifications of Tanko in the settings of your phone and in Settings › Notifications. An alert speaks when a station of its area sells at or below your price, then waits 20 hours, or a further drop of 2 cents, before speaking again.
How do I restore Tanko Plus?
In Settings, tap Restore my purchase, with the store account of the purchase. The purchase follows your store account: restoring it on a new phone moves it there.
How do I get a refund?
Purchases are handled by the stores: on Google Play, from your order history (within 48 hours) or by writing to us; on the App Store, from reportaproblem.apple.com.
How do I delete my data?
In Settings › Delete my data. See what is deleted.