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Delete your data

Tanko has no account to sign in to: your data is tied to an anonymous identifier of the app on your phone. You can delete it from the app at any time, or ask us by email.

From the app

  1. Open Tanko and go to Settings.
  2. Tap Delete my data, then confirm.
  3. Your data is deleted at once. The next start gives the app a new anonymous identifier.

By email

Write to pams.factory@gmail.com with your Install ID (tap it at the bottom of the Settings of Tanko to copy it) or, if you no longer have the app, the order number of your Tanko Plus purchase. We delete the data within one month and confirm it to you.

What is deleted

  • Your anonymous account and its settings (language, notifications)
  • Your price alerts and their places
  • Your messages to the team and our replies
  • The notification tokens of your phones
  • On the phone: your places, your favourites and your settings

What is kept

  • The record of a Tanko Plus purchase, without any link to you, for 10 years (accounting obligations): it can still be restored with the same store account
  • The usage statistics already collected, which are anonymous
  • Technical logs, deleted after 30 days